Terms and Conditions

Part A, deposit and payment

Part 1) A 50% deposit in required for all new projects before work commences. Payment of the initial deposit will be considered an acceptance of the contract for work. De Santis Creative’s liability will be limited to the cost of supply for this work. De Santis Creative is not responsible for any indirect losses.

Part 2) In the situation that payment is not received within the selected date, you may be subject to a 10% late fee for every 2 days late.

Part B, contractual

The contracting party will not have the right to cancel this contract after the project has commenced. If, after commencing the project, the contracting party decides not to continue with project development or to contract another agency, then the contracting party is obligated to pay the total amount of work that has been completed up to the day of cancelation based on De Santis Creative’s standard hourly rate.

Part C, client signoffs

The contracting party has a duty to respond to all correspondence within a reasonable period of time, maximum 48 hours.

Part D, revisions

In the event of a change of brief or additional revisions outside the quoted scope of works; the number of free revisions round included are stated on package details, De Santis Creative reserves the right to charge a fee of $480 for additional unique logo concepts, or a fee of $120 per hour. The client must be notified by De Santis Creative of such circumstances should they arise.

Part E, web design and development

Part 1) Web design is a creative process and while De Santis Creative will go to great length to ensure the client everything they are after, the onus is on the client to ensure that specific features and requests are outlined in the project scope. If not, extra fees may incur at a later date.

Part 2) Wireframe Presentation – As a contracted De Santis Creative client you are aware and take responsibility that once approved and should there be a change in brief or a request of additional requirements extra fees and charges will be quoted additional to the outlined cost estimate provided.

Part F, graphic design and printing

Part 1) Upon approval of proof the client accepts full responsibility of artwork. De Santis Creative may invoice artwork and print/production costs separately. Artwork costs include 1 set of revisions if required. The following costs may be excluded from our cost estimates unless specifically listed; copywriting, image sourcing, stock imagery, colour proofs, collation, insurance & couriers. If applicable these costs are added at the time of invoice.

Part 2) The customer is responsible for any trademark, servicemark, copyright, patent and business name legal requirements including registration and approval. It is the customers responsibility to ensure that any materials supplied for marketing purposes do not breach relevant copyright legislation. De Santis Creative accepts no responsibility for any copyright issues. Prior to publication the client is responsible for arranging any necessary legal approvals of materials De Santis Creative prepare and distribute.

Part G, social media management / marketing

Part 1) Unless otherwise specified custom illustrations, videography or photography are not part of the content creation service. Any stock images / videos purchased during the creation process remain the property of De Santis Creative for reuse, unless specified prior. If you specifically require the above please contact us for a more detailed quote.

Part 2) Whilst De Santis Creative provide a performance reassurance measure to its clients with a no contract policy, we must state that building a brand to achieve the desired outcomes of our services; that is to significantly increase the brand’s audience and generate sales from the above mentioned strategies, achieving success through social media campaigns and strategies is an organic growth process. Whilst we are confident in attaining positive-moving results in the initial month, we do need to state that a minimum of four months is required for us to reach our own KPI’s. At around the four-month period, we will then see spikes across the social media platforms we are targeting.

Part H, future project work

You are aware all future work will be costed by De Santis Creative at a project fee and or hourly rate basis depending on the task/s briefed. You also accept as part of any additional work commissioned to De Santis Creative that clauses outlined in the listed Terms and Conditions continue to apply.

Part I, terms and validity

Part 1) This cost estimate is valid for 30 days. De Santis Creative trading terms for account clients are 7 days from the invoice date.

This said, De Santis Creative project accounts need to be settled prior to release of all working files.

Part 2) Upon being a contracted client of De Santis Creative a product you accept that should the project not be completed in 30 days De Santis Creative has the authority to invoice and request payment for the balance owing.

Should De Santis Creative be required to pursue outstanding customer accounts legally all related legal fees amounted will be the clients responsibility.

ABN: 55 192 283 439